MED MATRIX — TERMS OF SERVICE

Effective Date: January 1, 2025
Last Updated: January 1, 2025

These Terms of Service ("Terms") govern your use of the Med Matrix website, services, communications, and healthcare platforms operated by Med Matrix ("Company," "we," "us," or "our").

By accessing or using our website, booking services, or communicating with Med Matrix, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. Eligibility

Med Matrix services are intended for individuals 18 years of age or older.

By using our website or services, you confirm that:

You are at least 18 years old

You have the legal authority to agree to these Terms

Any information you provide is accurate and truthful

2. Healthcare Services

Med Matrix provides health optimization, functional medicine, regenerative medicine, and wellness services.

Use of our website does not create a doctor-patient relationship unless you complete the required intake, consent forms, and are formally accepted as a patient by a licensed provider.

Medical advice is only provided during clinical consultations with licensed professionals.

3. Appointments & Payments

When scheduling services:

You agree to provide accurate information

Payment may be required prior to or at the time of service

Missed appointments or cancellations may be subject to cancellation policies communicated during booking

Med Matrix reserves the right to refuse service when necessary for safety, compliance, or operational reasons.

4. SMS Messaging Program

By providing your mobile phone number to Med Matrix, you consent to receive SMS (text message) communications related to your interactions with our services.

These messages may include:

Appointment confirmations

Appointment reminders

Patient follow-ups

Lab notifications

Care coordination

Account or service notifications

Educational or service updates when applicable

Message frequency may vary depending on your interactions with Med Matrix.

5. SMS Opt-Out Instructions

You may opt out of SMS messages at any time.

To stop receiving text messages, reply:

STOP

After sending STOP, you will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.

6. SMS Help & Support

If you need assistance with the SMS program, reply:

HELP

You may also contact Med Matrix support directly:

Email: [email protected]
Phone: 207-544-4643

7. Message and Data Rates

Standard message and data rates may apply for SMS communications depending on your mobile carrier and service plan.

Med Matrix is not responsible for charges incurred from your wireless provider.

8. Carrier Liability Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Message delivery may be affected by factors outside of Med Matrix's control including carrier network issues or device compatibility.

9. Privacy

Your privacy is important to us.

Our handling of personal information and Protected Health Information (PHI) is governed by our Privacy Policy.

You may review our Privacy Policy here:

https://medmatrixusa.com/privacy-policy

10. Intellectual Property

All content on the Med Matrix website, including:

text

graphics

branding

logos

videos

design elements

is the property of Med Matrix and may not be copied, reproduced, or distributed without written permission.

11. Website Use

You agree not to:

misuse the website

attempt to gain unauthorized access to systems

interfere with the operation or security of the website

submit fraudulent or misleading information

12. Limitation of Liability

To the fullest extent permitted by law, Med Matrix shall not be liable for:

indirect damages

incidental damages

loss of data

service interruptions

arising from the use of our website or services.

Healthcare decisions should always be made in consultation with licensed professionals.

13. Changes to These Terms

Med Matrix may update these Terms from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the website constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions regarding these Terms, please contact:

Med Matrix
South Portland, Maine

Email: [email protected]
Phone: 207-544-4643